Returns & Exchanges

Section A:  We ensure that the Merchandise we deliver to you are in Good Order & Condition, of high quality without Defects and Within it’s Particular Individual Merits of the Merchandise Item’s Characteristics ; We want you to be Happy & Satisfied with Your Purchase.

Section B:  If you have received a product which in the unlikely event turns out to be defective, please Notify us Within a Reasonable Time by E-mail (Within 3 Days) ; We will forward you a Form which must be filled and returned.

Section C:  A Valid Return must be in it’s original condition, undamaged, unused,  with the original labels and swing tickets attached, in the original packaging undamaged.

Section D:  A Return must be actioned by courier within 7 Days.

Section E:  We reserve the right to refuse a return if the product is returned damaged by wear & tear usage Or Incomplete – Missing Parts.

Section F: We will exchange free of charge and deliver free of charge Pertaining to latent & patent defective merchandise Once we have inspected the product and validated your return, We can offer you a refund/exchange by Courier at No Charge.

Section G: Customers are responsible for shipping fees regarding unwanted / change your mind merchandise.

Section H: The following will not be regarded as Defective Merchandise and therefore will not entitle you

To a valid return : –

  • Faults resulting from normal wear and tear
  • Damage arising from negligence, user abuse or incorrect usage of the product
  • Damage arising from sea corrosion/chemicals/water/erroneous materials
  • Damage arising from failure to adequately care for the product
  • Damage arising from unauthorized alterations to the product
  • The product does not suit you / changing your mind

Section I: Longevity of All Merchandise is Directly Dependant on the Degree of Care Exercised. Costume-Fashion-Fine Jewellery-Merchandise is Dependant on Due Diligence in Quality Care which Extends it’s Longevity.